This online digital course covers the fundamental skills of a successful hostage/crisis negotiator and is designed to complement the five-day basic hostage negotiation in-person course. This online course is an abridged/simplified version of the full, in-person course. This course can provide valuable preparation materials if you plan to take the full course, a useful review if you have already taken the full course, or a great alternative option if you are unable to attend the full course. After taking this course you will be prepared to work as part of a coordinated negotiation team and handle a variety of crisis situations including hostage takers, barricaded subjects, and potential suicidal victims.
You will learn the different phases of the negotiation process, from the introduction to the surrender, and specific strategies and techniques to be used along the way. The class will discuss when negotiation may not be the best solution, what items are negotiable and non-negotiable, and what to do in non-response situations.
The effective application of active listening skills and the Behavioral Influence Stairway Model will be discussed at length and will be reemphasized during the Advanced Training Course.
The management of intelligence and information is a critical aspect of mitigating any law enforcement threat and you will learn specific techniques for managing the flow of information during a crisis.
You will also gain a basic understanding of the psychological motivations of individuals in crisis and learn to recognize the characteristics of emotionally disturbed persons. The student will be given instruction about the different personality disorders which are most commonly encountered during a crisis incident as well as strategies for affecting a positive outcome.
- Introduction to crisis negotiation
- Fundamentals of Negotiation
- Active Listening Skills
- Legal Liability and Best-Practices for Negotiators
- Negotiating with Inadequate Personalities
- Response to Jumpers
Note: This course is conducted in accordance with guidelines established by the National Council of Negotiation Associations (NCNA), New York State Division of Criminal Justice Services (DCJS), New York Association of Hostage Negotiators (NYAHN) and the New York City Police Department (NYPD).